Mission Statement

Our mission is to provide independent, evidence-based technical assessments of solid timber and engineered wood flooring, delivering clear, impartial findings and practical recommendations that help clients understand the nature and extent of damage, evaluate risks and make informed decisions.

About Bassou Flooring Consultancy

Independent Timber Flooring Inspections & Technical Reporting

Bassou Flooring Consultancy is an independent specialist consultancy providing technical inspections, moisture investigations and assessments of solid timber and engineered wood flooring.

Founded by Moe Bassou, Founder & Principal Consultant, with over 18 years of practical experience in the timber flooring industry, the consultancy supports insurers, loss adjusters, chartered surveyors, solicitors and property professionals requiring clear, impartial technical opinions.

Moe's background in timber flooring installation, restoration and finishing provides an extensive practical understanding of flooring systems, materials and performance. Combined with specialist training in water damage restoration and subfloor moisture assessment, this experience supports a thorough, evidence-led approach to investigating flooring defects and failures.

Our work focuses on establishing the nature, extent and likely causes of damage, identifying contributory factors and evaluating whether affected flooring remains serviceable, can be repaired or requires replacement.

Bassou Flooring Consultancy operates independently of remedial works arising from its assessments, ensuring a clear separation between technical recommendations and their execution. Any potential conflicts of interest are identified and addressed to maintain impartiality and professional integrity.

Our Approach

Every instruction is approached methodically, with an emphasis on accurate observations, appropriate testing and clear technical reasoning.

Depending on the nature of the instruction, assessments may include:

• Moisture investigations: Moisture measurements, environmental conditions and assessment of moisture-related movement or deterioration.

• Flooring failure investigations: Examination of delamination, adhesive failure, cupping, buckling, surface deterioration and other performance concerns.

• Cause and extent assessments: Evaluation of available evidence, installation conditions, material characteristics and relevant site history to identify likely causes and contributory factors.

• Repair versus replacement assessments: Independent consideration of the flooring's condition, serviceability and the technical feasibility of remedial options.

• Technical documentation: Photographic evidence, recorded measurements and structured reporting to support conclusions and recommendations.

Clear, Independent Technical Reporting

Our technical reports provide a structured, evidence-based assessment of solid timber and engineered wood flooring, clearly documenting inspection findings, relevant moisture measurements, potential causes of failure and any limitations affecting the assessment.

Where appropriate, reports include an evaluation of the extent of damage, the condition and serviceability of the flooring system, and technically justified recommendations for repair, restoration or replacement.

We recognise that flooring-related claims and disputes often involve significant costs, disruption and uncertainty. Our objective is to provide clear, proportionate conclusions that support informed decision-making by insurers, loss adjusters and professional advisers.

Bassou Flooring Consultancy | Independent expertise. Evidence-led assessments. Clear technical conclusions.

Independence

Bassou Flooring Consultancy provides independent technical assessments and reporting, with findings and recommendations based on the available evidence and professional judgement.

The consultancy does not undertake installation, repair, sanding or finishing works arising from its inspection instructions. Where remedial works are recommended, these are carried out independently of the consultancy, ensuring a clear separation between technical assessment and execution.

Any potential conflicts of interest are identified and addressed to maintain impartiality and professional integrity.

Services

• Independent Timber Flooring Inspections - Comprehensive inspections of solid timber and engineered wood flooring for insurance claims, disputes and warranty-related concerns, providing impartial technical assessments and findings.

• Moisture and Subfloor Diagnostics - Assessment of concrete, screed and timber substrates to identify moisture conditions, potential risks and appropriate remedial requirements.

• Water Damage and Escape of Water Assessments - Investigation and documentation of water damage incidents, including evaluation of their impact on timber flooring systems, material integrity and subfloor conditions.

• Repair vs Replacement Assessments - Independent evaluation of solid timber and engineered wood flooring to determine whether repair, restoration, partial replacement or full replacement is technically justified. Assessments consider damage extent, moisture conditions, material integrity and serviceability to provide clear recommendations on the appropriate scope of works.

• Technical Reporting - Preparation of structured, evidence-based reports documenting inspection findings, technical conclusions and recommendations, supporting informed decisions by insurers, loss adjusters, solicitors and property professionals.

• Expert Witness & Dispute Support - Independent technical assessments and specialist reporting on solid timber and engineered wood flooring defects, failures and damage in connection with construction and property disputes. Expert witness instructions are considered on a case-by-case basis, subject to relevant expertise and applicable court requirements.

• Follow-up Inspections and Condition Monitoring - Ongoing assessment of flooring conditions and performance, providing objective updates on moisture levels, material condition and the progression of identified defects.

• Pre-Installation & Advisory Services - Independent assessment of subfloor moisture conditions, substrate suitability and site preparation requirements prior to the installation of solid timber or engineered wood flooring. Providing technical guidance to identify potential risks, support appropriate installation decisions and help prevent future flooring failures.

• Technical Advice & Remedial Recommendations - Independent, evidence-based guidance on timber flooring defects, moisture-related damage and appropriate remedial options, supporting informed decisions by insurers, loss adjusters and property professionals.

Experience & Credentials

• Over 18 years’ practical experience in the solid timber and engineered wood flooring industry, including installation, restoration and finishing.

• IICRC Water Restoration Technician (WRT) Certified, with specialist training in water damage assessment, moisture behaviour and drying principles.

• Specialist subfloor moisture preparation training through FloorSkills, supporting technical investigations into moisture-related flooring failures.

• Independent technical reporting, including flooring defect investigations, causation assessments and repair-versus-replacement recommendations.

• Ongoing professional development in moisture diagnostics, technical reporting and expert witness practice.

Who We Work With

• Insurers

• Loss adjusters

• Chartered surveyors

• Managing agents

• Solicitors and legal professionals

Contact

For enquiries or to instruct our services, please contact us directly:
Tel: 07718 142235
Email: moe@bassouconsulting.co.uk

Instructions are accepted across the UK, subject to availability. Desktop assessments, on-site inspections, and follow-up visits can be arranged as required.