Mission Statement

Our mission is to provide independent, evidence-based flooring and moisture diagnostics, delivering clear, objective advice that helps clients understand risk, prevent failure, and make informed decisions.

About Us

Bassou Flooring Consultancy delivers technical inspections and reporting on flooring performance, moisture-related issues, and water damage. With over 18 years’ experience in the wood flooring sector, our focus is on identifying causes and contributory factors rather than undertaking remedial works.

We support insurers, loss adjusters, chartered surveyors, managing agents, and legal professionals who require clear, impartial opinions on flooring failures and moisture conditions. All inspections are conducted with independence and objectivity, following recognised testing methods and industry standards.

Our Approach

Each instruction is handled methodically, with a strong emphasis on evidence, thorough documentation, and consistency. Inspections typically include:

• Moisture measurements using calibrated instrumentation

• Environmental assessment

• Photographic records

• Structured evaluation of installation conditions, materials, and site history

All findings are compiled into structured reports, drafted to be clear, concise, and defensible, suitable for use by insurers, loss adjusters, and professional advisors. Guidance is presented objectively to support informed decision-making and risk management.

Independence

Bassou Flooring Consultancy maintains complete independence, undertaking no installation, repair, sanding, or finishing works as part of any instruction. This ensures all opinions are impartial and free from commercial influence.

Where remedial works are recommended, guidance is provided without involvement in execution, preserving objectivity and professional integrity.

Services

• Independent Flooring Inspections - Comprehensive inspections for insurance and warranty claims, carried out with impartiality and technical rigour.

• Moisture and Subfloor Diagnostics - Assessment of concrete, screeds, and timber substrates to identify moisture levels, potential risk, and remedial requirements.

• Water Damage and Escape of Water Assessments - Investigation and documentation of Category 1-3 water events, including evaluation of impact on flooring systems and subfloor integrity.

• Flooring Failure Investigations - Analysis of movement, distortion, delamination, and surface defects, identifying root causes and contributing factors.

• Technical Reporting - Preparation of structured reports with clear findings, conclusions, and supporting evidence suitable for insurers, solicitors, and clients.

• Follow-up Inspections and Condition Monitoring - Ongoing assessment of flooring performance, providing objective updates and recommendations.

• Practical, Evidence-Based Advice - Guidance presented clearly and objectively to support informed decision-making.

Experience & Credentials

• Over 18 years’ experience in the wood flooring sector

• Specialist moisture and subfloor assessment training

• IICRC Water Restoration Technician (WRT) Certified

• Ongoing professional development in moisture science, diagnostics, and reporting

Who We Work With

• Insurers

• Loss adjusters

• Chartered surveyors

• Managing agents

• Solicitors and legal professionals

Contact

For enquiries or to instruct our services, please contact us directly:
Tel: 07718 142235
Email: moe@bassouconsulting.co.uk

Instructions are accepted across the UK, subject to availability. Desktop assessments, on-site inspections, and follow-up visits can be arranged as required.